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Telephony and contact centres were a big part of my early technical career. VoIP convergence was just…
17 Jan 2020
Originally published on LinkedIn ↗
Telephony and contact centres were a big part of my early technical career. VoIP convergence was just starting and I loved how it enabled people to connect and communicate ideas across boundaries.
Wind forward 18 years....it’s super exciting and a little nostalgic to see AI enhancing the traditional services and the experience to customers and agents.
Consider adding natural language self service to evolve an IVR or an AI agent assistant to enhance the customer interaction.
Read more below to explore creating delightful experiences using Google Contact Centre AI!
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