Hear from a customer
19 June 2023
Originally published on LinkedIn ↗
Hear from a customer
Shival will walk you through his collaboration with HIMSS and the Cisco Customer Experience (CX) Team to conduct an INFRAM (Infrastructure Adoption Model) assessment. This helped map out their technology infrastructure capabilities and align them with clinical, strategic goals and international standards. Shival’s insightful explanation on how the INFRAM assessment led to significant investments in technology infrastructure will be a valuable lesson for all tech leaders.
Key discussion topics include: The role of Webex Connect in virtual care and hybrid work Webex’s integration with Cerner and its inclusivity tools The efficiency of Webex Connect (CPaaS) in staffing, patient monitoring, and scheduling • The value of a unified view in security tools like Duo, Umbrella, ISE, and ThousandEyes How Cisco Full Stack Observability enables proactive problem-solving The importance and value of an INFRAM assessment
